Return Policy
Thank you for shopping at theprettyoneboutique! We want you to be completely satisfied with your purchase. If you need to return an item, please read our return policy carefully.
1. Return Window You have 30 days from the date of delivery to return items for a refund or exchange.
2. Eligibility for Returns To qualify for a return:
- Items must be in their original condition: unworn, unwashed, and free from any odors.
- All original tags and packaging must be intact.
- Some items, such as clearance or final sale products, cannot be returned. Please check product descriptions for specific details.
3. How to Initiate a Return To initiate a return:
- Contact our customer service at [Customer Service Email] to request a return authorization.
- Provide your order number and reason for the return.
- Follow the instructions provided to ship the item back to us.
4. Return Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or the return is due to an error on our part. We recommend using a trackable shipping service for your return.
5. Refund Process Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a few business days, depending on your bank’s policies.
6. Exchanges If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 7 days of delivery. We will gladly arrange for a replacement or refund at no additional cost.
8. Contact Us If you have any questions about our return policy, please reach out to our customer service team at [Customer Service Email] or [Customer Service Phone Number]. We’re here to help!
Thank you for choosingtheprettyoneboutique! We appreciate your business and look forward to serving you again.s.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: 6440 Callander Ave, Riverbank, CA 95367
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].